# Geisel Library

year: 2019
industry: Education
contributions: Strategy, User Research, UX Leadership
tags: Education, UX Design, UI Design
url: https://shannadige.com/work/geisel/

> Engaging library patrons through revitalized experiences for Help Services

Geisel Library @ UC San Diego services thousands of students, researchers, and faculty a day by helping them navigate the full catalog of resources and service offerings that the library provides to the school.

One of the challenges observed is from the density of available information – for patrons, it can be often overwhelming or even discouraging to search for the exact article, document, or resource needed for knowledge. While Help Services through the library are available, these "in-person services" often overlook the convenience and speed that patrons look to on the Library's digital website.

I formed a team of 8 researchers and designers to investigate UX challenges that exist within both the physical and digital Help Services spaces. We created a shared recommendation for UX improvements on the digital platform that would provide patrons with more control over needs for their knowledge search, while providing library staff with transparency via accomodation of those needs.

## Watch the readout

[Watch: Geisel Library Help Services readout](https://www.youtube.com/watch?v=C-FZ6oDB9pU)

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